Long Beach City College is using the QLess app for the second time this fall semester, while the time-saving line system works relatively well, there are steps that LBCC can take to ensure it reaches its full potential for users.
The initial intention of implementing the Qless app was to make scheduling an appointment more convenient for students.
Students time is valuable as they juggle their classes and life outside of school.
QLess didn’t end up completely eliminating lines because of how many students need to speak with a counselor or advisor, especially during the first few weeks of school.
The idea of the app is great although the technology behind it sometimes doesn’t always work.
Sometimes the wait times given to students are inaccurate, they receive the text that they are next in line and show up to the office and still have to wait in line, it defeats the whole purpose of the app.
Also, when signing in for QLess, users must select the reason why you are requesting an appointment and the selections can be very vague.
If LBCC widened the selection options the app may be able to assist students better.
During the first week of the semester, there are hundreds of students that are desperately trying to make change in admissions, financial aid, and at the cashiers office.
So the concept of having an app that regulates the lines for you rather than having to physically wait in line is a brilliant idea.
The software system just needs some time for students to get used to the system until it reaches full potential.
LBCC should work on expanding their reasonings for visiting the offices and making sure their wait times are accurate and maybe QLess will be more receptive in the Spring.