Dear Editor,
I completely agree with you.
This is my first year at Long Beach City College and I have used the Qless app several times to see the cashier and to go to the financial aid office.
The app was supposed to virtually save your spot in line because the school knows that college students are busy and wanted to make it easier to handle business. So I think in theory that the app was a good idea. But I don’t think that it is very accurate.. like at all.
There has been a multiple times when the app has told me that there are about 27 people in front of me and there is a 67 minute wait time so I’ll leave and then suddenly I’m front in line and it I telling me to “hurry up or [my] spot will be lost.” So now I’m rushing so that I won’t miss this appointment and have to start all over again. And I appreciate the fact that they give you a “more time” but it never seems to work for me I’ll send for more time and it won’t let me get more time. So I have to drop everything to go get in line.
And the time on the app is completely off. Sometimes it will say “you’ve reached the front of the line!” and then I get inside and for some reason I still have to wait in line.
I also hate that they don’t have like a quick one question option. Online it will ask you why you’re visiting today and then it’ll say like financial aid, cashier’s office etc. But I just want to ask one question: “when do I get my financial aid?” and in two clicks the lady at the window can tell me that my financial aid is coming on the 29th– but I waited over an hour for her to do just that.
I guess it should be considered that this is only the second time LBCC has done this so they have not worked out all the kinks. But in the spring I hope that they work on this.
Sincerely,
Chantera Walton